Why AI Can’t Replace the Human Touch: The Importance of Recruiters

Artificial intelligence is quickly becoming part of the business world in every aspect, including the recruiting process. While AI use can be beneficial, it has some drawbacks during hiring. As a job candidate, you may feel apprehension about the role that AI could potentially play in your job search process.

The fact is it would be pretty challenging for AI to replace the human factor in recruiting completely. HR professionals, including hiring managers and recruiters, will continue to play an essential role in recruiting for a number of reasons.

The Limitations of AI

AI can be useful in talent hunting, automating, and streamlining the process by scanning resumes and identifying candidates with the right experience or qualifications. What AI cannot do, however, is assess a candidate’s personality or determine if their values align with those of the company.

For example, AI recruitment technology may determine that you have a master’s degree in your industry and years of experience in a specialty. But to determine if you will mesh well with the culture and core values of the company, essential factors for long-term, successful employment, other qualities need to be evaluated, such as your work ethic, values, and communication style. These qualities are best assessed in person through a conversation or interview with the recruiter.

Building Relationships with Candidates

An essential part of talent recruiting is building a relationship with prospective candidates. Building trust and rapport may include keeping in touch over time, offering professional advice and guidance, and sharing information about the company and its values. Doing so allows the recruiter to assess your passion and motivation for the role to determine if you would fit the organization well. This requires emotional intelligence, which AI does not have.

Assessing the Subjective

This is another area that is difficult for AI. Assessing your qualifications as presented on your resume may prove you have the education and experience needed, but other factors, such as passion and motivation, may influence your success, no matter your qualifications. Recruiters look at these factors and resume material to determine if you are the best candidate to succeed in the role.

Diversity and Inclusion Factors

Diversity, equity, and inclusion have become dominant factors in hiring. Even the best AI recruiting software is not equipped to accurately assess candidates’ values and personal perspectives and how they will integrate into the workplace culture. You need the human touch of recruiters and HR professionals to do that.


AI will continue to be a helpful tool in talent hunting and recruitment, but it cannot replace the effectiveness and intuition of the human factor. Recruiters bring unique skills to the table that AI cannot, from assessing soft skills, building relationships, evaluating subjective factors, and promoting diversity. By combining the strengths of AI with the human touch of recruiters and HR professionals, businesses can build a more diverse, inclusive, and optimized workforce and make the entire process easier for job seekers like you.

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